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Telekom appointment for internet : got two appointments, and time is the whole day
vor einem Jahr
Hello telekom community,
I am writing in English as my German is not good.
I have 2 questions:
1. I ordered Telekom internet from Check 24. de. After 2 weeks, I was told the contract had some issues, and that I needed to order again. So, I ordered again. Now I received two packages and two appointments. So, I tried calling all Telekom numbers, but no one picked up.
2. The appointment they sent me has time between 8 am and 4 pm. And they say if I am not available they will charge me 49 Euros. I mean I might be in the toilet, or shower during that time, is difficult to stay by the door for 8 hours. So, I tried calling them, but again no one picked up.
It would be great if I could get some help here.
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Telekom hilft Team
vor einem Jahr
Hello @Gaurav,
I'm happy to help and have a look.
But first, please fill out your personal info in your profile (Customer number and phone number).
Let me know here when that's done. 😊
Kind regards
Belana M.
2
Antwort
von
vor einem Jahr
@Gaurav
Thank you for the pleasant conversation earlier 😊 As discussed, I have cancelled the second order for 12.01.24. You will also receive a cancellation confirmation. The router you have already received by post, so you have to revoke the router under this link, specifying the delivery note number + zip code 👍🏽
Then you will receive a special return slip and you can send it back. Also give me a short feedback, if the appointment worked out today 🙂
Many greetings
Timur K.
1 Sterne Mitglied
vor einem Jahr
Hi @Timur K. ,
Thank you so much for calling earlier and helping to solve the issue, really appreciate that 😀
The Telekom technical people have not come yet, or also not called yet, would it be possible for you to check that?
Best,
Gaurav
0
1 Sterne Mitglied
vor einem Jahr
okay the technician arrived, so all good now
1
Antwort
von
vor einem Jahr
Hello @Gaurav,
perfect, if you need a further assistance, contact us again.
Have a nice day.
Kind regards Khaled A.
1 Sterne Mitglied
vor 4 Monaten
Hi @Timur K. ,
We had discussed this some months back, and I was supposed to return one of the routers (by mistake two were delivered to me). And I forgot to return it, and recently realized I was being charged for renting of two routers. Of course, I should have returned it, but also was not exactly my fault that two were delivered. Anyway, I want to return it now, could you please send me a return label.
Is there any chance I can be refunded for being charged for the router I was not using. Sorry to bring this up, but I forgot to return one, and I did not get any email notifications or anything.
Best,
Gaurav
1
Antwort
von
vor 4 Monaten
Good evening @Gaurav , we can have a closer look, but have to do the verification-process again. When are you available for a call?
Kind regards Sven
1 Sterne Mitglied
vor 4 Monaten
Hi @Sven Ö. ,
Thank you for your message.
This is my number, we can talk now, or tomorrow morning as well before 9 am. Does that work for you? Let me know what time works for you, and we can schedule.
Best,
Gaurav
-----------
Number edited do privacy security! (Sven)
1
Antwort
von
vor 4 Monaten
Hello @Gaurav,
I'm so sorry we missed your timeframe for a callback. ☹️
Please let me know what time you are available.
Kind regards
Belana
1 Sterne Mitglied
vor 4 Monaten
@Belana M. ,
No worries, that was just a suggestion, if you were available. What time does it work best for you? Then I will try to manage accordingly.
Today 18:00 or after works for me, or tomorrow morning as well.
Best,
Gaurav
1
Antwort
von
vor 4 Monaten
Good evening @Gaurav , the late try to call you was me, but I just catched the mailbox and left a note. I'll try to arrange a callback tomorrow midmorning.
Kind regards Sven
1 Sterne Mitglied
vor 4 Monaten
Hi @Sven Ö. ,
Usually I am available in the morning before 09:00, after that I have meetings and work. Or in the evening after 18:00.
Does that time work for you?
Best,
Gaurav
2
Antwort
von
vor 4 Monaten
Hi @Gaurav,
and thank you for the pleasant call. So, you will get the return label to your mail address soon, and you can send the router back with it.
If anything weird with happens in the process, please let me know.
Sincerely,
Johannes
1 Sterne Mitglied
vor 4 Monaten
Hi @Johannes P. ,
Thank you so much for the help. I just received the label in the email. Have a nice evening!
Best,
Gaurav
0