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Technician Appointment Cancelled

7 months ago

Hello,

Firstly, sorry for the message in English but my German is not so good yet.

After waiting at home from 8:00 to 14:00 today for a technician to arrive and connect my wifi, my appointment has been cancelled. The tracking link showed that there was one person ahead of me at 12:00, then 'the technician is delayed and will be there as soon as possible' around 13:00, and finally 'Your order is being rescheduled' at around 14:00. I was at home the entire time and did not receive a phone call.

This is obviously extremely frustrating, not only because I will now need to take another day off work to be here for the rescheduled appointment but I will also continue to pay very high data costs in the meantime. I assume the rescheduled appointment will be in the next day or two but it would be greatly appreciated if you could give me the details as soon as possible so I can plan accordingly.

Thanks for you help.

545

7 months ago
@danthony

I think the technician should connect your internet - not your WiFi.

"Wifi" is the abbreviaton for "Wireless Local area network", "delivered" by your router.

I will inform the Telekom staff of this forum.

Did you mention a mobile number in your personal profile?

If so, plse give us here a time window of at least 4 hours for a phone by the Telekom staff.

Also, the last 6 digits of your IBAN are required (2-factor-authentication).
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7 months ago
Hi @Frustrierter Helfer a.D.

Thanks for much for your help.

Yes, I meant internet connection, not wifi.

My mobile number is in my personal profile and I am available any time tomorrow for a phone call. I will have my IBAN ready too.

Thanks!
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7 months ago
@danthony

Ok...fine.

Plse wait a little bit - the Telekom staff will phone a.s.a. p.
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7 months ago
Thank you for the nice conversation @danthony.

As discussed, the deployment date is rescheduled for the 29th October, 2024 (08:00 - 13:00).

Additionally, I have initiated the Schnellstart Router, so you will at least be able to access the internet in the meantime.

Drop me a line if I can do anything for you.

I wish you a wonderful evening.

Kind regards,

Martin Bo.
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7 months ago
Thanks a lot for your help @Martin Bo. (and yours too @Frustrierter Helfer a.D.).

Best,
Daniel

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7 months ago
Hello @danthony.,

you are welcome.

If you still need any help contact us here again.

Have a nice day.

Kind regards Khaled A.
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