Technician appointment (technician never called)
3 years ago
Hi,
Yesterday (21.06.2022) the technician had come to activate my internet connection. The message that I received said that the technician should come between 12:00-18:30, but I wait almost until 20:30 and I don't receive any call, any message, anything.
I can believe I just lost one day of my job because I need to be at home all day and the technician didn't even call me to say something.
I need a new appointment as soon as possible because I work from home and without the internet is impossible to do it. I can't lose another day like this.
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3 years ago
I'm going to highlight your posting to the support team, maybe they can find out what happened and arrange a new appointment for you.
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3 years ago
Hey @Leona W. ,
Well, the technician never call, I have my phone with my all day and I don't have any missing call. Also, I received Telekom messages about the appointment, so the technician should had my number right.
I will wait for the call today to see when I can have the new appointment.
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3 years ago
Hey @Leona W.
Any news about the call? I'm waiting since yesterday.
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3 years ago
Hey @jcutillas,
sorry for the late reply.
I have instructed the technician to visit you again to activate your connection.
The new appointment is on 01 July between 12 and 18:30.
Can you be at home on that day?
Unfortunately, I don't have an earlier appointment available.
Many greetings
Markus Km.
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