Hello, 

Firstly, sorry for the message in English but my German is not so good yet.

After waiting at home from 8:00 to 14:00 today for a technician to arrive and connect my wifi, my appointment has been cancelled. The tracking link showed that there was one person ahead of me at 12:00,  then 'the technician is delayed and will be there as soon as possible' around 13:00, and finally 'Your order is being rescheduled' at around 14:00. I was at home the entire time and did not receive a phone call. 

This is obviously extremely frustrating, not only because I will now need to take another day off work to be here for the rescheduled appointment but I will also continue to pay very high data costs in the meantime. I assume the rescheduled appointment will be in the next day or two but it would be greatly appreciated if you could give me the details as soon as possible so I can plan accordingly. 

Thanks for you help.