Telekom Edge Router Network Saturation
6 years ago
Hello, it is not the speed of the router that is at fault here, it is the saturation on the Telekom Core/Edge Router within the Telecom Network that seems to be the issue. Please allow me to explain -
I am having to translate this from English to German so please forgive grammar mistakes.
On our Telecom DSL connections, which we have 4 we are experiancing the same issue with saturation when traffic passes through Telekom IP - 193.158.39.70,
Please see the details of a MTR result to our UK DataCentre IP, I get massive saturation and 93% Drop rate when the traffic passes though German Telekom IP - 193.158.39.70.
| ------------------------------------------------- -------------------------------------------------- -------------------------------------------------- --------------------------- |
| WinMTR statistics |
| Host -% | Sent | Recv | Best | Avrg | Wrst | Load |
| 10.49.10.254 - 0 | 68 | 68 | 1 | 1 | 5 | 1 |
| 10.4.1.209 - 0 | 68 | 68 | 0 | 0 | 1 | 0 |
| 192.168.0.1 - 0 | 68 | 68 | 0 | 0 | 1 | 0 |
| 62.156.244.6 - 0 | 68 | 68 | 7 | 9 | 35 | 9 |
| 62.156.245.54 - 0 | 68 | 68 | 8 | 11 | 35 | 10 |
| 194.25.6.2 - 0 | 68 | 68 | 11 | 13 | 38 | 13 |
| 193.158.39.70 - 93 | 28 | 2 | 0 | 2706 | 3929 | 1484 |
| ae-11-vl-3101.edge3.London2.Level3.net - 0 | 68 | 68 | 23 | 25 | 54 | 24 |
| SUNGARD-AVA.edge3.London2.Level3.net - 0 | 68 | 68 | 26 | 28 | 53 | 28 |
| birir2-xe-2-0-0-0.sgns.net - 0 | 68 | 68 | 26 | 29 | 56 | 28 |
| lonir1-xe-2-1-1-0.sgns.net - 0 | 68 | 68 | 28 | 31 | 77 | 30 |
| OUR DATACENTRE IP - 0 | 68 | 68 | 26 | 28 | 56 | 28 |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
This issue gets worse as the day progresses, so it seems to me when more and more people get home from work and connect to the Internet the Saturation thorugh IP 193.158.39.70 gets worse and worse.
From the locations in Germany we have a DMVPN tunnel connecting to our Data Centre in London, and because of the massive saturation and drops in traffic as it passes through 193.158.39.70, the internal traffic within the DMVPN Tunnel is affected to a great degree.
Can I please get a ticket logged in with your 2nd Line Support to investigate why you are experiencing saturation on your Edge Router IP 193.158.39.70.
We are a multi national business and this is seriously affecting traffic from our German Locations to our UK data center.
Many Thanks
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6 years ago
@dean.tiller
Hello and welcome to our community
A employee will call you and ask for some details. After that your case will be transferred to the people who are working in the right sector.
But first you need to enter your customer number ("Kundennummer") and a valid phone number for callback ("Rückrufnummer").
Insert it here and save it with "Sichern": https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
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6 years ago
Hello, because I have a phone number, I can not save the " Provide customer service information" section. it does not save any details when I press 'Save'
Is someone able to email me? I can reply with my details.
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6 years ago
Hello, because I have a phone number, I can not save the " Provide customer service information" section. it does not save any details when I press 'Save'
Hello, because I have a phone number, I can not save the " Provide customer service information" section. it does not save any details when I press 'Save'
@dean.tillerI think you entered a space before or after either the customer number or the phone number. Try it again without one. mobile phone numbers or other are working.
If it still doesn't work then you can wait for an employee and then you can write her/him a private message with your details.
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6 years ago
Hello, definitely no spaces before or after the account number or mobile number, it still does not allow me to save. I will wait for a agent to direct message me in that case. Hopefully my explanation is clear on what the issue is.
Thanks
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