Constant problems

Question

Hello. I am at my wits end. I've had problems with the Internet for many many months now. The constant disconnections lasting for hours or days. Trying to talk to Telekom resulted only in them pushing on me higher speed and higher payments. Nothing is fixed. Now I have no Internet for second day. I am supposed to be working from home but obviously can't as I need Internet connection. I am so frustrated I want to cry. Reporting a problem results in them calling a few days later, so until them I'm without Internet. I need something to be finally done.

Nico B. · Accepted Answer

Hi @edy1, would you mind sticking to one platform? I've also had a message from you on Facebook. I' will close this thread and head over to Facebook for further communication. Kind regards. Nico B.

KarstenS5 · Answer

Well without any information We simply can't help you. We would need the used Tarif , the Router you have, if you use  Powerline  and so on.And if we need the @telekomhilft Team you should enter your Information on this https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata page. This information is only visible for you and the Team, not for us.

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