Gelöst
TKS Activation
vor einem Jahr
I recently moved houses, and my new house gets internet through Telekom DSL. Our service provider is TKS, and the earliest date of activation they gave us was Dec 4. They said that this is so the Telekom technician can come out and confirm our line is set up. However, my husband set up the router, and it displayed a message saying that the line is ready for use, and that our internet provider just needed to contact Telekom to have the line authorized. It said that if we did this, a technician would not need to come out to the house. My husband connected to the Wi-Fi from the router and tested the connection to confirm. While he couldn't access any webpages, when he ran:
ping google.com
ping facebook.com
He got back positive reception for both tests, and said that means the line is ready for use, so the technician doesn't need to do anything physically. Who can we contact at Telekom with our TKS contract number to get the line activated so we don't have to wait a month to get internet?
Edit: My husband went over to Telekom today as well and they said that the line for the house has been free for use since Oct 8, so that’s why we know that they can activate the line sooner.
183
4
Das könnte Ihnen auch weiterhelfen
vor einem Jahr
in
147
0
1
vor 5 Jahren
in
1543
2
2
Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Hello @Lilythecat
The order confirmation says December 4th. This is the earliest deployment date. Phone won't work either. It doesn't get any better than that. The connection from the previous tenant is certainly still partially active.
0
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Greetings @Lilythecat
Did someone else live before that?
If so, use their connection.
And the fact that a line works doesn't mean that a technician has to come.
Especially if it was previously running through a different provider, the technician has to check this because of the switch.
And the fact that it doesn't work until December is an indication that the line is still blocked by a previous tenant/previous owner.
0
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Who can we contact at Telekom with our TKS contract number
Nobody.
Your one and only contact is at TKS.
Telekom does not even know a TKS contract number or the address or name behind.
0
Uneingeloggter Nutzer
Antwort
von