Urgent help regarding internet contract termination

vor 5 Stunden

Hi,

I had applied to cancel my Internet Contract and Router rental since I am leaving Germany on 02.06.2026.

For some reason, I see two order numbers in my magenta app, one of which got executed on 31.05.2026 (midnight). Since then I have no internet. The other order says that it will be executed on 26.06.2026.

I am very confused why there are two orders showing up and why my internet is down on 31.05.2026.

Any urgent help would be appreciated.

Letzte Aktivität

vor 4 Stunden

von

Gelöschter Nutzer

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2

    • vor 4 Stunden

      Both are different contracts so they may end at different times. Special cancellation regulations may not apply to rented hardware. So it depends on time of cancellation notice and minimum contract period which is one year for rentals.

      1

      von

      vor 4 Stunden

      They are tied together so I got a confirmation for my internet cancellation, which is supposed to be done on 25.06. In the same email, I also got my return slip for the speedport router that needs to be returned. 

      My magenta app shows another order that I think made my internet connection stop on 31.05 for some reason. I never ordered it and I never received any email for this order, which is strange.

      0

      Uneingeloggter Nutzer

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    Uneingeloggter Nutzer

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