Gelöst
Early termination of contract
vor einem Jahr
A couple of months ago I made a big mistake by signing into a two year contract for home internet at a Telekom shop. The place I rented had problems and I had to find another place. The new place has internet included so I want to cancel my contract with Telekom. The person at the Telekom shop was not helpful at all. I am willing to pay a penalty to leave the contract. It's better than paying 22 months for a service I won't be using anyway. Is there a way to cancel the contract? I am very new to Germany and I really don't know where to get help with this. Any help would be appreciated.
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Akzeptierte Lösung
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Hello @nmpk,
thank you for the friendly call.
I cancelled the contract to tomorrow now. The confirmation has been sent to you by email.
Also I changed your address, so that you'll get letters in case we'll send some to you.
As soon as the router gets back to us, it will be cancelled, too. It is possible that a replacement fee will be charged for the router.
Kind regards Inga Kristina J.
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