Die Telekom hilft Community zieht um und ist bis zum 8. Januar 2025 nur eingeschränkt zugänglich.
Termination of Contract (Festnetz)
vor 3 Jahren
I already terminated my contract last January 30, 2022 through online Telekom website. I have a received email that it will take 2-3 days to process the said termination and that I will receive a mail per post. However to make sure, I went the next day to a Telekom shop. They said to me just wait for few days for the confirmation of contract. But few days already passed by but until now I did not received any of confirmation per mail or email. I tried to ask the status online with this chat forum but they said it need to write termination letter!! Which is I find it weird! From your website it says their online termination or written! Can you please help me?? I am really having bad headache talking to the costumer services!!
101
1
Das könnte Ihnen auch weiterhelfen
311
0
4
vor 3 Jahren
466
0
3
Telekom hilft Team
vor 3 Jahren
Hello @Roanne and welcome to the community.
I'm sorry to read that you are facing difficulties with the cancellation of your contract. I would like to take a closer look to the current status.
Please put in your data into your profile. You can use the link in my signature to get to your profile instantly. Please inform me after you've completed your profile and I'm going to contact you shortly after that.
Kind regards
Malte M.
0