Solved
Missed the contract termination notice
3 years ago
Greetings,
I apologize in advance for not being able to post this in German. My German language skills are not quite built up yet. I just have a few questions regarding a mobile contract and I do greatly appreciate the help.
First question:
I have missed the mandatory 3 month contract termination notice. Will my contract be renewed automatically?
Second question:
If my contract is renewed automatically, what is the term of the contract?
Third question:
If renewed, could the contract be changed to a “pay as you go” plan?
I do not intend to switch service providers, I only want to change to a “pay as you go” plan.
Fourth question:
There is a phone attached to my contract, is the phone mine to keep after the end of the term?
Thank you for your help.
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Accepted Solution
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3 years ago
Unfortunately you do not write since when the contract is running and you do not write the exact tariff name.
I guess that you do not want to stay in your current tariff plan because that probably includes a monthly payment on top for the smartphone - and if you do not request a new smartphone (that would trigger a new 24 months contract duration) then it is better to change to a tariff variant "without smartphone".
Assuming that you have basically two options
There are some differences between the two, e.g. in 1) you have more features, like e.g. an optional multi-SIM for a smart watch or in 2) you can (for example out of a temporary personal money shortage) simply not recharge, so no payment from your bank account is necessary for several months (when Telekom will cancel the prepaid contract due to no more recharging), of course with the consequence that you can no more actively use the SIM, just receive calls and text messages
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3 years ago
Ok thank you for your help.
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