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Termination of DSL contract
vor 3 Jahren
Hello everyone,
I have a MagentaZuhause XL contract with the start time of 22.07.2021. When my end of the minimum contract period was 22.11.2021, I requested to cancel my contract on 20.10.2021, But nobody called me also I didn't get any email. So I asked via chat section about my termination process and customer service told me my contract end is 22.07.2022. So I cant terminate it without reason but I explained that in my customer area the minimum contract duration already passed, but the answer was the same!
Yesterday I got a letter for termination of my contract and they asked me to send back the router. and in the letter, there is a Termin for MagentaZuhause XL until 22.07.22. So I'm wondering even I send back the router again would I have to pay the monthly contribution until 22.07.2022!? please give me advice on how to deal with this problem. You can find the letter attached.
Best
641
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Akzeptierte Lösung
Telekom hilft Team
akzeptiert von
vor 3 Jahren
the minimum contract period is stated in your order confirmation.
Unfortunately, there is no possibility to cancel your contract earlier.
Many greetings
Markus Km.
0