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Termination of DSL contract
3 years ago
Hello everyone,
I have a MagentaZuhause XL contract with the start time of 22.07.2021. When my end of the minimum contract period was 22.11.2021, I requested to cancel my contract on 20.10.2021, But nobody called me also I didn't get any email. So I asked via chat section about my termination process and customer service told me my contract end is 22.07.2022. So I cant terminate it without reason but I explained that in my customer area the minimum contract duration already passed, but the answer was the same!
Yesterday I got a letter for termination of my contract and they asked me to send back the router. and in the letter, there is a Termin for MagentaZuhause XL until 22.07.22. So I'm wondering even I send back the router again would I have to pay the monthly contribution until 22.07.2022!? please give me advice on how to deal with this problem. You can find the letter attached.
Best
656
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3 years ago
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3 years ago
Hello @Movaffaq
welcome 👍
I have informed the "Telekom helps team" accordingly. Please be patient until you get help.
greeting
Waage1969
0
3 years ago
thank you very much for your message.
I have looked at your documents and everything went right here.
The minimum contract period for new contracts is 24 months.
After the 24 months, the contract is automatically extended by only 12 months.
The termination date in 2022 is therefore correct.
You have to cancel your router separately.
You do not need to send it back yet.
If you have any further questions, please feel free to write to me here.
Many greetings
Markus Km.
3
Answer
from
3 years ago
You have to cancel your router separately. You do not need to send it back yet.
You do not need to send it back yet.
Wird denn der der Kündigungsbestätigung beigelegte Retourenschein noch "funktionieren", wenn der Router damit zum Ende des MagentaZuhause-Vertrags zurückgeschickt wird?
Answer
from
3 years ago
Thank you for your answer
So the minimum termination in the customer area is not valid, This misled me!
In the first place, my cancelation reason is my landlord provided Free WiFi for every room of the apartment. Is there any way to terminate the contract earlier?
Answer
from
3 years ago
Davon gehe ich nicht aus.
Es wird aber ein neuer erstellt, sobald der Router gekündigt wird.
Viele Grüße
Markus Km.
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3 years ago
the minimum contract period is stated in your order confirmation.
Unfortunately, there is no possibility to cancel your contract earlier.
Many greetings
Markus Km.
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