Hello Telekom Hilft Team,

I am planning an upcoming relocation and need assistance moving my existing Telekom Glasfaser (Fiber) contract to my new address.

Here is the situation at the new property

Internal Connection Status: The fiber optics inside the property are already installed (the internal wiring and outlet are ready).

Public Network Status: The connection from the property edge to the public street infrastructure (Tiefbau / Spleißarbeiten) appears to still be pending or not fully activated in the system.

Because of this pending public connection, I am unable to complete the standard relocation order online without issues.

My Details:

Current Telekom Account Number: In my profile

Current Mobile Number : In my profile

New Address: <entfernt>

Target Move-In Date: November 30th 2026

Could a team member please look into the status of the public network connection for this address, initiate the internal line transition, and advise on the next steps? Additionally, if the physical connection will take time beyond my move date, I would appreciate guidance on setting up temporary mobile data bridging (Schnellstart / Data Pass).

I have filled out my personal profile details (Kundennummer & telephone number) in my Telekom Hilft account profile so you can access my account securely.

Thank you very much for your support!

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Bearbeitet von VoPo914