Dear Telekom,
I am unhappy that for the last 2 months Telekom has not collected my monthly payments from my bank account, despite my direct debit being active and sufficient funds being available. I am now receiving reminders asking me to pay several bills at once, which is not acceptable.
I am also still being charged for the router after more than 4 years. By now I have paid far more than the router's value, which seems unreasonable.
Please investigate and resolve both issues as soon as possible. Otherwise, I will have to consider moving to another provider.
Akzeptierte Lösung
akzeptiert von
vor einem Monat
@Rajkumar Ghiya Thank you very much for the pleasant call.
I have now set up the new mandate and changed your billing back to SEPA direct debit.
Should any further questions arise, simply contact me again.
Kind regards
Jonas
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