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7 years ago
welcome to Telekom Hilft Community.
What do you mean by getting a new internet connection?
Did you set up a new router or even a new internet contract with Telekom, like MagentaZuhause?
Could you tell us some more details of the router, please? Vendor and concrete type?
Am I right, understanding that other internet services are working well? Mailing, browsing and so on?
Regards,
Piwi
0
Answer
from
7 years ago
Hello Piwi,
It's a new internet contract with Telekom (MagentaZuhause). The router is Speedport smart. Everything else like mailing, browsing, streaming videos..etc are working fine. Just that I'm not able to make any voice calls.
Answer
from
7 years ago
You could try, to change the data security setting in the speedport service menu.
You‘ll find the right setting within the Internet section. There under „Internetverbindung“ (Internet connection).
Just switch there at the „Datenschutz“ radio buttons to „Aus“.
And then save the setting.
Does that change solve the issue?
I also have brought a screenshot from the user manual of speedport smart.
Answer
from
7 years ago
Thank you for suggesting it. I have chosen 'Aus' and will try to do a voice call tomorrow. After that, I'll update you the status.
7 years ago
thanks for your post and welcome to the Telekom hilft Community.
Since your last answer has been on saturday I'd like to know if you're problem is solved yet?
If you need further assistance, I'm here for you.
Cheers Niels G.
0
4 years ago
Hi, two days ago I bought a "magenta mobil prepaid max" card together with a data stick so I could have wifi in my flat. It works great except for when I try to join a video call using Skype or Webex, which is quite unfortunate because I need this to follow my online classes at university. Any idea of what causes this problem?
0
Answer
from
4 years ago
Hello and good morning, @Mattias.
I saw that you still have a post in which the issue could be discussed and resolved. For the sake of clarity, please answer in the other post.
Kind regards
Carolin L.