‎Home WiFi appears to be working, but cable connection to pc suddenly not

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Home WiFi appears to be working, but cable connection to pc suddenly not

9 months ago

Hello all. Today when I turned on my PC, my computer could not connect to the Internet. I notice however my mobile phone can still connect to the WiFi network. I have tried the computers troubleshooter, reset the router, reset the connection via the online telekom site and even replaced the ethernet cable. I am out of ideas. Please help, I work from home :<

Cheers,

Janine.

Accepted Solution
accepted by
9 months ago
Thanks for the advice I was going through pinging the router and once i logged into it discovered that actually it needed a system software update. Don't know why that didn't affect the WiFi but oh well, seems to be working now. Thanks!
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9 months ago
Great to hear that it working now, thanks for letting us know.
Answer
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9 months ago
Hey there @janjan64!

We're glad to hear, everything is working properly again. Should you require further assistance, please don't hesitate to reach out, and we'll get in touch!

Kind regards

^Christian
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