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New glassfiber connection - still not working after activation
vor 4 Monaten
Hi,
I have followed all instructions to setup my glassfiber speedport smart connection yet even though there is a green WiFi indicator I do not appear to have WiFi. I don't know what I need to wait for to activate this further but it should be done by now and I've been resetting and restarting the mldem
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5 Sterne Mitglied
vor 4 Monaten
Is the issue really about Wifi only (i.e. a computer connected with the Speedport via LAN cable would work) or are you wondering whether you are online at all? If the latter, what steps did you go through to activate the connection? Please be more specific. Did you get the activation mail?
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1 Sterne Mitglied
vor 4 Monaten
I followed all the activation steps. The steps as per my email that directed me to put in a single fiber cable to my modem from the glassfiber box in my wall. The WiFi appears to exist and I am able to add a password to have it connect to my laptop too but it is "connected without internet". What can I do to troubleshoot? The WiFi logo on my modem has a tick but the globe logo for Internet is a cross
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5 Sterne Mitglied
vor 4 Monaten
What devices do you have? A Speedport Smart with a separate Glasfasermodem 2 or a Speedport Smart Plus with integrated fibre modem?
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1 Sterne Mitglied
vor 4 Monaten
Speedport with integrated fibre
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5 Sterne Mitglied
vor 4 Monaten
At some point in the activation procedure, did you enter your Glasfaser ID 0V3.... and the Modem ID of your Speedport? If so, everything should work by now. Did you power cycle the Smartport after activation? If not, pls give it a try.
1
Antwort
von
vor 4 Monaten
There was a step where it asked me to confirm my glassfiber ID and I confirmed it was correct. It was already in the system. I don't know about the power cycle point? What does that involve?
Thanks
5 Sterne Mitglied
vor 4 Monaten
power cycle = just switch the smartport off and on again
0
5 Sterne Mitglied
vor 4 Monaten
If the issue persists I'd call the Telekom Glasfaser Hotline, have your Glasfaser ID / Modem ID / customer ID at hand and ask for activation.
Also: the fibre on the picture, on the side that is plugged in to the wall, looks a bit as if it has been bend to much. Sure that the fibre isn't broken?
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1 Sterne Mitglied
vor 4 Monaten
i will try this
3
Antwort
von
vor 3 Monaten
Hey there @AADVANI,
in the picture you sent on 11th September, it looks like the fiber cable is broken.
In order to check if a new cable is on its way, we'll need to have a short call.
Since it's very late today, I'd like to call you tomorrow.
Kind regards
Louisa
1 Sterne Mitglied
vor 3 Monaten
Ok I hope you have my phone number and relevant details so you can call me tomorrow (now is also ok)
6
Antwort
von
vor 3 Monaten
Hi Louisa, thank you for the amazing support honestly. The new cable worked fine. Also appreciate you organising the cancellation of my old router.
Best, Ainesh
1 Sterne Mitglied
vor 2 Monaten
Quick follow up question - no update regarding how I can send back my old router that should now be cancelled. Have I missed something?
Thank you
Ainesh
1
Antwort
von
vor 2 Monaten
@AADVANI
You can create a return label via telekom.de/retoure 👍🏽
Best regards
Timur