Greetings!
In short, my fiber Telekom Modem 2 is not connecting to the network after a move - it just keeps blinking green.

Longer version:

-  I had a Telekom fiber optics connection, and then moved to an appartment in the same house without connection.

- I've ordered an Umzug, but during an appointment the first technician told me that he can't connect me to the network because there's some connection error between the basement and the street (so the socket was installed, but not connected), and I have to wait for someone to fix that.

- I went to a Telekom shop to ask if I can get temporary 5G connection, and instead they cancelled my order and tried to sell me VDSL.

- I've called to reinstate my order, and on 26.06.2024 a technician came and connected my fiber optic socket to the network, and my internet connection was working. However, it turned out that my order was marked as a separate contract, and not a move.

- Telekom support told me that I should terminate the new contract and just keep using the old one.

- After filling a request for terminating new contract my connection stopped working - that was expected.

- However, I was unable to connect with old credentials either. After contacting support a few more times, they told me that my move was still not registered (27.06.2024) and I have to register it to start using my connection in the new apartment, so we did that on the phone. I've got an email about that too.

- Support guy told me that normally I should be able to connect in 1-2 hours after that, but 10 hours later my modem is still blinking green. Rebooting it doesn't change anything.

Do I have to just wait more, or is something not registered properly? I've added my socket and modem IDs in my profile.
Thanks in advance