My home internet connection is not working

vor 6 Stunden

Hello! I need urgent English technical assistance please, my home internet connection was breaking since yesterday and today not working at all. I’ve tried by phone and chat but couldn’t get English assistance. I urgently need my connection for work, please help! I see the blinking orange light, I’ve tried to restart it a few times and nothing worked.

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3

    • vor 6 Stunden

      Victoria E

      I see the blinking orange light,

      Hello! I need urgent English technical assistance please, my home internet connection was breaking since yesterday and today not working at all. I’ve tried by phone and chat but couldn’t get English assistance. I urgently need my connection for work, please help! I see the blinking orange light, I’ve tried to restart it a few times and nothing worked.

      Victoria E
      I see the blinking orange light,

      What kind of device?

      Some router or a box called "Glasfasermodem 2" ?

      1

      Antwort

      von

      vor 6 Stunden

      Hi! It’s the SPEEDPORT SMART 4 PLUS

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 6 Stunden

      THX @Victoria E 

      Please try this link

      https://www.telekom.de/hilfe/hilfe-bei-stoerungen?samChecked=true 

      Enter your phone prefix (upper left) number (upper right)

      and the shown "code" in the lower line and start Diagnosis - what happens?

      0

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