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9 hours ago
I see the blinking orange light,
Hello! I need urgent English technical assistance please, my home internet connection was breaking since yesterday and today not working at all. I’ve tried by phone and chat but couldn’t get English assistance. I urgently need my connection for work, please help! I see the blinking orange light, I’ve tried to restart it a few times and nothing worked.
What kind of device?
Some router or a box called "Glasfasermodem 2" ?
2
Answer
from
9 hours ago
Hi! It’s the SPEEDPORT SMART 4 PLUS
Answer
from
1 minute ago
Hi @Victoria E,
could you check if the fiber cable between your modem and the fiber socket is bent or has a kink in it?
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9 hours ago
THX @Victoria E
Please try this link
https://www.telekom.de/hilfe/hilfe-bei-stoerungen?samChecked=true
Enter your phone prefix (upper left) number (upper right)
and the shown "code" in the lower line and start Diagnosis - what happens?
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