New glassfiber connection - still not working after activation

Question

Hi, I have followed all instructions to setup my glassfiber speedport smart connection yet even though there is a green WiFi indicator I do not appear to have WiFi. I don't know what I need to wait for to activate this further but it should be done by now and I've been resetting and restarting the mldem

DMSE · Answer

Is the issue really about Wifi only (i.e. a computer connected with the Speedport via LAN cable would work) or are you wondering whether you are online at all? If the latter, what steps did you go through to activate the connection? Please be more specific. Did you get the activation mail?

AADVANI · Answer

I followed all the activation steps. The steps as per my email that directed me to put in a single fiber cable to my modem from the glassfiber box in my wall. The WiFi appears to exist and I am able to add a password to have it connect to my laptop too but it is 'connected without internet'. What can I do to troubleshoot? The WiFi logo on my modem has a tick but the globe logo for Internet is a cross

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