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White lights no internet
vor 4 Jahren
My internet was shit down when I moved and missed the 160€ payment to move the box. It has now been two weeks and I’ve also paid the monthly fee without having internet reinstalled. The lights on the router box are white but there is no WiFi connection.
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Akzeptierte Lösung
Telekom hilft Team
akzeptiert von
vor 4 Jahren
I just had a look at the line. Everything looks fine, the router is online.
But yesterday evening the router seems to have connected to the internet for the first time since April. After all, it is online now.
Can you confirm that everything is okay now and the internet works again?
Kind regards Inga Kristina J.
3
Antwort
von
vor 4 Jahren
sorry for the late reply.
I've also checked the line and couldn't see anything wrong with it.
Are you connected via Ethernet cable or via Wi-Fi?
Have you tried restarting the router / Pc / laptop?
If connected via Wi-Fi, how far away from the router are you approximately?
Kind regards Nico B.