wrongly charged for cancelled connection
vor einem Jahr
I have been wrongly charged twice (for the month of August and September) for my connection that I had canceled after ordering from check24.de.
i was delivered the WLAN Comfort (Speedport Smart 4 + Speed Home WLAN) and i tried to return it at a telekom store but they refused to collect it and now im being charged its rent wrongly.
pls look into it.
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vor einem Jahr
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vor einem Jahr
@kunalseernanni
Hi Kunal,
I couldn't reach you by phone right now. But I'll be happy to clarify the situation again 🙂 You were informed about the compensation of €32.95 due to the early termination. I credited this to you on 02.10.24. At that time, however, there was still an outstanding invoice of €6.95. That's why you were only credited €26.01 on 07.10.24. The amount was offset. The invoice for the compensation came on 17.10.24. You have already received the credit note from me, so you have to pay this amount once. After that you will not receive another invoice 👍🏽
Best regards
Timur
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