Hello Selena,

I was proposing a call for the following reasons:

1. Overall the communication between all participants hasn’t been ideal. This may have been because of a general weakness of written language, a language barrier or even the simple fact of missing tonality when not being able to hear how the other person says something.

2. In the beginning of the conversation, you wrote “Wenn du auch auf Englisch sprechen kannst, dann bin ich nach 15Uhr via Telefon verfügbar.” Therefore it is a reasonable assumption you would be accepting of a phone call as long as we are able to communicate in English as well as finding a fitting timeslot for you.

But all in all I fear we do not have a base to solve this issue as long as you firmly believe the only thing my colleagues do are  “slanders”, “useless sentences” and “fake accusations” (just to clarify: they didn’t, don’t and won’t do these things).

We can’t review your connection data from 2022 due to data protection policies. This is neither wrong nor fake.  There is no proof of service for remaining credit from top-ups, as this is not a service subject to VAT. Every customer can have their remaining credit paid out at the end of their tariff.

Please note that this is our last statement concerning your issue. We will not participate in any further discussion.