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Cancel Festnetz account (moved out of Germany)
vor 2 Jahren
Guten tag!
I hope someone can help me cancel my Festnetz account. I've had the account for several years but recently moved out of Germany. My roommate is still living in the apartment but switched internet service providers in his name. I don't have marching orders or employment papers since I'm self-employed. Can someone help me cancel my account, please?
Thank you so much!
~ daisey
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Community Guide
vor 2 Jahren
Hello @DaiseyKat
Welcome to the community and thank you for your contribution.
Since you have had your landline for several years, the minimum contract term has expired. You can now cancel at any time, daily with a notice period of 1 month.
The easiest way to cancel is via the customer center or the form:
https://www.telekom.de/hilfe/vertrag-meine-daten/kuendigung?wt_mc=alias_kuendigung&samChecked=true
Directly in the customer center, under "my contract data":
https://www.telekom.de/kundencenter/vertrags-details?c=VEIwNzcwNTY4NTY1
At the bottom right, click on the "Cancel contract" button.
1
Antwort
von
vor 2 Jahren
Hello @DaiseyKat
If you recently changed your tariff, the minimum contract period starts again.
Then you have to apply for a move abroad.
I am moving abroad. Do I have a special right of termination?
Yes. If you move abroad, you have a special right of termination according to § 60 TKG (Telecommunications Act). By law, you are granted a period of one month to the end of the month.
Telekom requires one of the following documents, for example, as proof:
Use the landline termination form and add proof as an attachment:
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland
source:
https://www.telekom.de/hilfe/auftrag-erste-schritte/umzug/umzug-ins-ausland?samChecked=true