Solved
Cancel Festnetz account (moved out of Germany)
2 years ago
Guten tag!
I hope someone can help me cancel my Festnetz account. I've had the account for several years but recently moved out of Germany. My roommate is still living in the apartment but switched internet service providers in his name. I don't have marching orders or employment papers since I'm self-employed. Can someone help me cancel my account, please?
Thank you so much!
~ daisey
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Accepted Solution
accepted by
2 years ago
Hello @DaiseyKat
If you recently changed your tariff, the minimum contract period starts again.
Then you have to apply for a move abroad.
I am moving abroad. Do I have a special right of termination?
Yes. If you move abroad, you have a special right of termination according to § 60 TKG (Telecommunications Act). By law, you are granted a period of one month to the end of the month.
Telekom requires one of the following documents, for example, as proof:
Use the landline termination form and add proof as an attachment:
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland
source:
https://www.telekom.de/hilfe/auftrag-erste-schritte/umzug/umzug-ins-ausland?samChecked=true
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