Hallo @Sthefanie Monica 

A member of the team will need to take action here.

If you haven’t already done so, please add to your profile the best times and ways to contact you, so that we can get in touch.

Best regards, -LERNI-

A warm welcome to our community, and thank you so much for your contribution, @Sthefanie Monica!

 

You’ve definitely come to the right place with your request.

Please kindly add your details and your callback number to your profile.

I’ll then be more than happy to get in touch with you directly and support you with switching to a prepaid plan.

I look forward to hearing back from you!

 

Kind regards 

Caro 

Hello,

I would like to set up an internal tariff change from my current postpaid contract to a prepaid plan. My contract end date is October 19. Please schedule the switch for October 19 so that I keep my exact phone number. I specifically want to be switched to the MagentaMobil Prepaid Basic plan with no monthly base fee, so that it runs purely on topped-up balance.

Thank you!