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vor 2 Jahren
I cannot seem to find the correct email address.
That's no surprise, there is none.
The best rway to get English language support from Telekom is indeed this community.
If possible, put a time frame into the free text field in your profile, during which you are able to receive a call from the support them and have the last six digits of your IBAN ready for ID purposes. A member of the support team should sooner or later call you back.
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von
vor 2 Jahren
Thank you!
I can receive calls today (Friday) until 19:00 and Sunday thru Thursday from 06:00 to 21:00 each day. Does that help?
Can you tell me what the IBAN number is? I know my customer number, but am confused about what the IBAN number is.
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von
vor 2 Jahren
but am confused about what the IBAN number is.
That's the bank account number you're paying your Telekom bills from. They will only ask for the last six digits to make sure they are talking to the actual customer.
Uneingeloggter Nutzer
von
vor 2 Jahren
Oh, I figured it out and have the IBAN number of my bank.
4
von
vor 2 Jahren
Correct - this is a mobile phone billing issue. Thanks for your help.
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von
vor 2 Jahren
Hello @Dwakser,
thank you for the reply.
We're gonna call you on Sunday starting from 8 AM within your described reachability.
Kind regards
Malte M.
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von
vor 2 Jahren
Hello @Dwakser
Unfortunately I just couldn't reach you by phone. When can I try again?
Kind regards
Carolin L.
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Uneingeloggter Nutzer
von
vor 2 Jahren
Yes, Sunday is fine! Thank you!
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vor 2 Jahren
I am still waiting for someone to contact me. Thanks, in advance!
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14
von
vor 2 Jahren
Thank you for the very nice phone call, @Dwakser
As requested, I have now made all the changes on the way. Please don't be surprised, you will only be able to see the changes properly on the June/August bill.
Kind regards
Carolin L.
0
von
vor 2 Jahren
Thank you for your wonderful help!
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von
vor 2 Jahren
I am sorry to say, I was VERY surprised when I received the bill today and it was MUCH HIGHER than even last month - which was double my "normal" payment! Can we please look at this issue again?
Thank you, in advance.
David Wakser
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von
Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
Thank you for the very nice phone call, @Dwakser
As requested, I have now made all the changes on the way. Please don't be surprised, you will only be able to see the changes properly on the June/August bill.
Kind regards
Carolin L.
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