Dear Telekom Community & Support Team,

I am reaching out to seek your assistance with a billing issue that has arisen after I revoked my contract within the 14-day cooling-off period due to unsatisfactory service. Here is a detailed account of my situation:

Cancellation Process:

• I canceled my contract within 14 days of activation (cancelled on 03.04, checked with agents via chat before doing this and  was informed that I have time until 04.04) because the service quality was poor.
• Multiple technicians were sent to resolve the issues, but the service remained unsatisfactory.
• I followed the proper steps for cancellation as instructed by Telekom agents.
• I returned the router immediately and have the tracking number confirming its receipt by Telekom on 08.04.

Initial Assurance:

• I was informed by several agents that nothing needed to be paid as the cancellation was within the 14-day period.
• I even confirmed with an agent on the day the router was received that no further action or payment was required.

Incorrect Billing:

• Despite these assurances, I received an invoice for €17.04 a month later (06.05).
• After reaching out again and providing the tracking number and confirmation email of the router's receipt, the issue seemed to be resolved with bill invoice to €0,00, and I was told that this would be my final bill.

New Invoice:

• To my surprise, I recently received a new invoice for €212.70 (24.05).
• This contradicts the previous communication and promises from Telekom agents that everything was cancelled properly and no further payment was necessary.

Unfulfilled Promises:

• I was promised multiple times that I would receive a callback to resolve this issue, but after waiting, no one called me back. This is why I am writing here and hoping everything would be sorted out.

I have all the chat history screenshots with Telekom agents confirming the above details. If needed, I am willing to provide these as evidence.

I kindly request your urgent help to correct this billing error. It is concerning and stressful to receive such a significant invoice after being assured that nothing more was due. I hope this issue can be resolved swiftly and that this will indeed be my final bill as promised.

Thank you for your understanding and assistance.

Best regards,