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Cancelling contract within 14 days margin

4 years ago

Hello,

I recently got into a contract through the internet with Telekom for a mobile phone line and would like to cancel it.

How can I do that, where would I have to go to do so?

 

Thank you.

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  • Accepted Solution

    accepted by

    4 years ago

    There is only a 14-day-margin - German law.
    You need to use the "Widerruf" - you should have received an according information, also what needs to be included.
    You can do that online - if the contract was without smartphone then you can use this link
    https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/widerruf-mobilfunk-vertrag-ohne-endgeraet

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    Answer

    from

    4 years ago

    I am not sure about your portability question.

    If you mean that you have a contract and you have received a nice phone number within the frame of this contract - and you want to cancel the contract in the frame of a "Widerruf" - then I am afraid that this will probably not work.

    Answer

    from

    4 years ago

    @muc80337_2 I'm not sure I understood you, what I mean is that I'd like to cancel but port my number to a different company, is that possible?

    Answer

    from

    4 years ago

    Have you ported the phone number to Telekom? Then a "yes, however it might be a bit complicated"
    Have you received the phone number from Telekom within the last 14 days? Probably no.

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