Contract cancellation
10 years ago
Dear Telekom sorry I do not speak German. I'm very unsatisfied of all problems I'm having. I'm your customer since March 2013, and I was living in Ulm until August 2014. Then I moved to Bayern. In the new city started the problems. It's now 1 year that I'm waiting the DSL, and there are no answers at all to my requests. So, I want to cancel the contract with you, and I've made the "Kundigung". But you are refusing to let me go with another operator which instead is giving me the DSL connection. I'm now paying 70€ per month to have only telephone, and LTE connection which is very bad. Furthermore I'm paying 3 routers that I have never received. Please tell me why should I continue to stay with you if you cannot provide me with DSL?? We are in 2015 and you still do not have DSL coverage in all country. Are we in Germany or where?? I would like to avoid to use my lawyer, I' m sure you can accept my "kundigung", otherwise I will be forced to ask you also a reimbourse of all the money that I have lost because of your poor service. I wait for your feedback within 04. August 2015.
14959
14
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