Contract change to lower data
2 years ago
Hi,
I have a MagentaMobil L mit Premium-Plus-Smartphone contract and it will expire on September. Since I'm not using that much data, I want to change my tariff to a lower data package. Is this possible? I don't want to lose my phone number so don't want to cancel my current contract and get a new one. I would like to keep my number but switch to a cheaper (lower data) tariff.
Thanks,
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2 years ago
@seckin
Yes, that is possible, but only in the last month of their term,
since they have a contract with a smartphone. Your number will of course remain the same if you renew it.
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2 years ago
Thank you for your reply @ Geralt von Riva.
My contract ends on 09.09.2023 and 1 month before that is the latest notice date for termination.
So if I understand correctly, I would be able to change my tariff or ask for termination on the same day, 09.08.2023. Is that right?
Regards,
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from
2 years ago
My contract ends on 09.09.2023 and 1 month before that is the latest notice date for termination.
If you do nothing then the contract will NOT be prolonged, but become rather a contract that can be terminated any day after 9.9. within one month.
So if I understand correctly, I would be able to change my tariff or ask for termination on the same day, 09.08.2023. Is that right?
Not exactly.
You could ask for termination already/earliest today.
But a change of tariff I would not order on 9.8. but rather few days later.
Note: you can change also into a flex variant of the downgraded tariff (however there will not be any bonus, unlike possibly available if you downgrade and prolongue to a new 24 month period)
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2 years ago
Hello @seckin,
I'm happy to help and explain the available options to you.
On which time are you available for a call?
Kind regards
Malte M.
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2 years ago
Thank you all for your answers!
@Malte M. tomorrow morning?
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2 years ago
@seckin.
alright. We're going to call you tomorrow morning.
Have a nice evening.
Kind regards
Malte M.
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from
2 years ago
Good evening @seckin ,
I'm really sorry for our missed and promised call.
Unfortunately your callback wish got stuck in our system, so we couldn't get the reminder.
We want to erase this situation and get in touch with you. Are you still interested in some changes due to the data and your contract?
When are you reachable this week?
Best regards
Sarah D.
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