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Contract change to lower data
vor einem Jahr
Hi,
I have a MagentaMobil L mit Premium-Plus-Smartphone contract and it will expire on September. Since I'm not using that much data, I want to change my tariff to a lower data package. Is this possible? I don't want to lose my phone number so don't want to cancel my current contract and get a new one. I would like to keep my number but switch to a cheaper (lower data) tariff.
Thanks,
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Community Guide
vor einem Jahr
@seckin
Yes, that is possible, but only in the last month of their term,
since they have a contract with a smartphone. Your number will of course remain the same if you renew it.
2
Antwort
von
vor einem Jahr
If you do nothing then the contract will NOT be prolonged, but become rather a contract that can be terminated any day after 9.9. within one month.
Not exactly.
You could ask for termination already/earliest today.
But a change of tariff I would not order on 9.8. but rather few days later.
Note: you can change also into a flex variant of the downgraded tariff (however there will not be any bonus, unlike possibly available if you downgrade and prolongue to a new 24 month period)
Telekom hilft Team
vor einem Jahr
Hello @seckin,
I'm happy to help and explain the available options to you.
On which time are you available for a call?
Kind regards
Malte M.
3
Antwort
von
vor einem Jahr
Good evening @seckin ,
I'm really sorry for our missed and promised call.
Unfortunately your callback wish got stuck in our system, so we couldn't get the reminder.
We want to erase this situation and get in touch with you. Are you still interested in some changes due to the data and your contract?
When are you reachable this week?
Best regards
Sarah D.