Die Telekom hilft Community zieht um und ist bis zum 8. Januar 2025 nur eingeschränkt zugänglich.
Change tariff/increase data
vor 2 Jahren
Good Afternoon,
I am trying to change the tariff on my wife’s phone to increase the data but I do not get the option to because she is on the old family plan and has only been on the contract for a year. How can we increase the data on her phone?
161
3
Das könnte Ihnen auch weiterhelfen
vor einem Jahr
209
0
2
Gelöst
vor 3 Jahren
423
0
3
vor 5 Monaten
136
0
1
Community Guide
vor 2 Jahren
What is the exact name of her tariff? An upgrade to a higher plan should be possible, but the MVLZ would start anew AFAIK.
Best wishes,
Thomas
2
Antwort
von
vor 2 Jahren
Thank you for the very nice phone call, @mrc2000 .
Since a switch to the Plus card is only possible at the end of the minimum contract period, we have now decided to switch to the normal MagentaMobil. This makes us a little more expensive, but still cheaper than if we bridged with data passes. Please write to me again here in mid-May 2024.
If you still have something on your mind, then of course write it here. Until then I wish you and your wife a nice time.
Kind regards
Carolin L.