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Assistance in English for Tariff change

4 years ago

Hello There,

 

I moved recently to Germany. When I requested internet, only the 16Mbps tariff was available in my area. Now the 100 Mbps is available and I requested it however the change is going to take place only in August 28th. I already have a capable router, a Speedport Smart 3 S so I don't understand why the bandwidth change needs to take so long. Is there a way to speed up the change? My concern is that 16 Mbps is not enough to work from home and I cannot really go to the office right now.

 

Thanks in advance for your help.

 

lopamo

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    • Accepted Solution

      accepted by

      4 years ago

      Hello @lopamo

      Thanks for the nice conversation!

      I'm really sorry, but I still can't offer you an earlier appointment for the 100Mbps connection. We tried out several ways to find a solution but sadly I have to ask you for a little more patience. 😞

      The final date for your upgrade still remains at 27th of August.

      Best regards Timur S.

      1

      Answer

      from

      4 years ago

      Hello @Timur S. 

       

      Thank you for following up; I certainly appreciate the effort in trying to find a solution.

       

      I will wait until August 27th.

       

      Best regards,

      lopamo

       

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      from

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