Help in English: Can't change tariff for prepaid Telekom SIM card
3 years ago
Hello Telekom support.
I have purchased a prepaid SIM card 2 years ago (in Germany) and only used it back then for a few months.
Now I want to use it again (mainly for data, while traveling in EU). The problem is that the Magenta mobile app doesn't let me choose/change the data option.
I topped up 15€ and then tried to book a 3GB data package, but it doesn't let me choose and restricts me to a single option (day flat)
Can you please help? I have also attached 2 screenshots.
My phone number is already in my user profile.
Thanks in advance.
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3 years ago
@Masgari
Good day,
I will notify the team to help you.
I will also let you know that you will get an english speaking staff member.
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3 years ago
Hello @Masgari
According to your screenshot, you only have €8.30 in credit. That is not enough to book other data options.
translated with Google
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Answer
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3 years ago
Thanks for the answer. When I bought the 15€ credit, Telekom automatically booked a tariff for me (I didn't choose it!)
It also sent me this SMS:
Vielen Dank für Ihre Aufladung. Wir haben MagentaMobil Prepaid XL wieder für Sie gebucht. In Kürze anteilig bis zum end_paid_intervalDD.MM. nutzbar, danach wie gewohnt in voller Höhe.
So if I charge my SIM card again, can I book other options?
Answer
from
3 years ago
@Masgari
No additional data plan is required for the Magenta Mobil XL. This tariff already includes a telephone and data flat rate.
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Answer
from
3 years ago
Your tariff is a MagentaMobil Prepaid XL with 5 GByte included data volume.
If you want to change to the (new) MagentaMobil Prepaid M with 3 GByte data volume then there will be a downgrade fee of 5 Euro. And there will be the new regular fee of 10 Euro that will be charged immediately after the tariff change.
Hence you need at least 15 Euro in your prepaid account in order to do the downgrade.
Possibly the downgrade is only possible once this package has expired
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Answer
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3 years ago
I have one more question: why the current booked option (5GB) is only valid for 5 days and 16 hours (as seen in the screenshot)
Shouldn't it be valid for 4 weeks?
Answer
from
3 years ago
I have one more question: why the current booked option (5GB) is only valid for 5 days and 16 hours (as seen in the screenshot) Shouldn't it be valid for 4 weeks?
I have one more question: why the current booked option (5GB) is only valid for 5 days and 16 hours (as seen in the screenshot)
Shouldn't it be valid for 4 weeks?
therefore
Vielen Dank für Ihre Aufladung. Wir haben MagentaMobil Prepaid XL wieder für Sie gebucht. In Kürze anteilig bis zum end_paid_intervalDD.MM. nutzbar, danach wie gewohnt in voller Höhe.
Thank you for your top-up. We have booked MagentaMobil Prepaid XL for you again. Shortly usable pro rata until , then as usual in full.
Answer
from
3 years ago
Only if at the beginning of the 4 week period your prepaid account is sufficient for deducting the fee.
If the prepaid account is not sufficient then the prepaid system will look every day whether the amount is sufficient for the remaining part of the period.
E.g. if the fee for the tariff for 4 weeks is 25 Euro and you have only 12,50 Euro in your prepaid account, then for the first 14 days the activation of the package will fail.
However on day 15 the 12,50 Euro will be sufficient and the prepaid system hence will activate the package for the remaining 14 days (and bring your prepaid account down to zero).
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3 years ago
Hello @Masgari and welcome to the community.
As I see, there is already some helpful advice given here. Do you still got questions about your Magenta Mobil Prepaid tariff?
Kind regards
Malte M.
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3 years ago
Hello. No thanks I will wait a few days for the current period to finish, then will try to recharge and select another tariff. If it didn't work, I will write here.
Answer
from
3 years ago
@Masgari,
allright.
Feel free to write us again, if you've got more questions or other requests.
Have a nice evening.
Kind regards
Malte M.
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