‎Assistance in English requested | Telekom hilft Community

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Assistance in English requested

4 years ago

Hello there,

I am trying to upgrade my internet plan. When I select a new plan, it tells me there is an order pending however I cannot see any pending orders in my Telekom profile. Could you please check what is pending for me? I am trying to upgrade to MagentazuHauseXL

Thank you for your support.

lopamo

311

4 years ago
This seems to be something the Telekom support team needs to look into.

I'll highlight this thread to the team, however it may take some time for them to contact you as the they're quite busy most of the time.

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4 years ago
Hello @lopamo,

I'm glad to help you with your request. On which time are you available for a call, so I can take a closer look at that?

Kind Regards
Malte M.
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4 years ago
Hello Malte,

I am available as of 10:00 tomorrow.

Thank you for your support.

lopamo
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4 years ago
I am sorry that we didn't call you. Are you available tomorrow? Kind regards Sören G.
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4 years ago
Hi @lopamo,

you're welcome!

And yes, please feel free to get back to me in any case of assistance needed.

Best wishes
Anna J.
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4 years ago
Hi Anna,

Just to let you know that the change took place today and everything is fine.

Thank you for your support.

Best regards,

lopamo
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4 years ago
Hi @lopamo,

thank you for letting me know!

Kind regards,
Anna J.
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