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Assistance in English requested

4 years ago

Hello there,

 

I am trying to upgrade my internet plan. When I select a new plan, it tells me there is an order pending however I cannot see any pending orders in my Telekom profile. Could you please check what is pending for me? I am trying to upgrade to MagentazuHauseXL

 

Thank you for your support.

 

lopamo

314

10

    • 4 years ago

      This seems to be something the Telekom support team needs to look into.

       

      I'll highlight this thread to the team, however it may take some time for them to contact you as the they're quite busy most of the time.

       

      0

    • 4 years ago

      Hello @lopamo,

      I'm glad to help you with your request. On which time are you available for a call, so I can take a closer look at that?

      Kind Regards
      Malte M.

      1

      Answer

      from

      4 years ago

      Hello Malte,

       

      I am available as of 10:00 tomorrow.

       

      Thank you for your support.

       

      lopamo

      Unlogged in user

      Answer

      from

    • 4 years ago

      I am sorry that we didn't call you. Are you available tomorrow? Kind regards Sören G.

      6

      Answer

      from

      4 years ago

      Hi @lopamo,

      you're welcome!

      And yes, please feel free to get back to me in any case of assistance needed.

      Best wishes
      Anna J.

      Answer

      from

      4 years ago

      Hi Anna,

       

      Just to let you know that the change took place today and everything is fine.

       

      Thank you for your support.

       

      Best regards,

       

      lopamo

      Answer

      from

      4 years ago

      Hi @lopamo,

      thank you for letting me know! Fröhlich

      Kind regards,
      Anna J.

      Unlogged in user

      Answer

      from

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