I received a notice about the cancellation of my internet service and wanted to change the cancellation date. I called to make the change, and they told me I would receive a new email confirmation. However, I have been waiting for several days and have not received the new email regarding my internet cancellation. I have called several times since then, but no one could communicate in English, and I was transferred multiple times. I also visited the nearest branch, and they advised me to call again. What should I do to find out if my cancellation date has been changed?
vor einem Jahr
Hallo @Viracha Kokuvattana ,
the Telekom Team here speaks English. Please be patient, they will contact you either by phone or here.
What are the dates for cancellation? What was sent to you and what would you like to change it to?
Best wishes,
Coole Katze
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vor einem Jahr
Hello @Viracha Kokuvatta,
thank you for the kind words. 😊
I've just sent out the e-mail manually.
Please let me know if you received the e-mail. 😊
Kind regards
Belana
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vor einem Jahr
I have received the confirmation email. Thank you very much for handling this so efficiently
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vor einem Jahr
Hello @Viracha Kokuvatta,
you are welcome, if you need any help, contact us again.
Kind regards Khaled A.
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