Solved
Cancellation confirmation
2 years ago
Hello.
I've submitted a cancellation request since I'm moving to another apartment where your service is unavailable.
I received a SMS with a text which said my request was processed but I have not received any cancellation confirmation yet.
I tried to have a conversation with your support through the chat but it was not successful since I can't speak German.
Could you help me to follow up with my request?
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Accepted Solution
accepted by
2 years ago
Hi @h.bazargan,
and thank you for the pleasant call. Your contract will end on the 31st January 2023. You can print yourself a return label for the rented hardware following this link.
Kind regards
Sören G.
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