Die Telekom hilft Community zieht um und ist bis zum 8. Januar 2025 nur eingeschränkt zugänglich.
Cancellation confirmation
vor 3 Jahren
Dear,
since I needed to leave Germany last month I have finished my contract through the website form (kündigung aus besonderen gründen > umzug ins ausland) and uploaded my Abmeldung.
I received an e-mail saying that I would receive a "cancellation confirmation by email or it would be mailed to me in the next 2-3 busines". However, I did not receive anything. I am no longer in Germany and I had to leave the router with a friend because I did not know what to do.
I would appreciate if someone could help me here!
195
2
Das könnte Ihnen auch weiterhelfen
vor 5 Monaten
136
0
1
Gelöst
vor 3 Jahren
259
0
3
vor 3 Jahren
164
0
4
vor 3 Jahren
156
0
1
Community Guide
vor 3 Jahren
Preferably you should put the lasts 6 digits of your IBAN that Telekom uses for the invoicing into your forum profile (in the remark field) - so that a Telekom Teamie " href="https://telekomhilft.telekom.de/t5/Glossar/ Teamie /ta-p/4398648#glossar" target="_blank"> Teamie could possibly dive into the topic without contacting you via phone.
Then... please wait... can last hours or worst case few days...
1
Antwort
von
vor 3 Jahren
Hello @Ericks Sousa,
the contract was cancelled on the 27th April 2022. Your friend can print a return label for the router using this link.
Kind regards
Sören G.