‎[English] E-Sim profile Reset | Telekom hilft Community

Solved

[English] E-Sim profile Reset

2 years ago

Sorry, my Deutsch isn't good enough for a conversation enough. But can I please request a new eSIM profile?

I did a factory reset on my device without realizing I could not reuse the original eSIM profile....

When I go to 'Meine SIM-Karten' in the Kundencenter it asks me to input a security code that has been sms to my tel number but I can no longer receive anything on that number?

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Accepted Solution
accepted by
2 years ago
Thank you very much for the very nice phone call, @Niquu25 .

As discussed, I took care of the changeover. The new profile is now ready for download.

I wish you a nice day.

Kind regards

Carolin L.
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Accepted Solution
accepted by
2 years ago
Thank you for helping me with my esim issue. My new Profile is working. I wish you a good day and thank you again for your help.
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