Solved
lost my number trying to port it...
2 years ago
hi, i was messing around trying to get a new contract with another companies. from some of them i got rejected, some of them havent yet answered, and some of them as they were taking long i wrote them wanting to cancel the process...
now i receive an email from telekom saying my phone number has been ported. then i go to check my phone and i see i have no coverage anymore, i lost my number...
i dont even know to which company it has been ported to.
please, is there any way to bring back my phone number? is there any way to do that without having to talk with that other company (which i dont even know who is)? or, if not, can i know to which company my number has been ported?
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2 years ago
Hello @skripter888
Welcome to the community and thank you for your contribution.
I think only the Telekom team can help with the chaos.
Please fill out your profile completely.
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile
Data protection is guaranteed because only the Telekom-hilft team can see your data in the profile.
Please enter the best time to reach you in the third window under further information.
For the purpose of legitimation, also have your IBAN ready (last 6 digits), if you have given it.
Some patience. The team will then get back to you promptly.
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Answer
from
2 years ago
Hi,
thank you so much for your reply.
Where do i enter the time for the call??
It would be great if someone can call me as soon as possible. I will be paying attention to my phone
i dont have iban, this is a prepaid number, but i have soecified the kundennummer
Answer
from
2 years ago
Where do i enter the time for the call??
@skripter888
In your profile there is a "More information" field. There you can indicate your availability.
The team is out and about here every day from 7 a.m. to 11 p.m. You will then be contacted by phone.
I informed the team.
Answer
from
2 years ago
Thanks a lot for your time and being here to reply.
i called them and some very nice girl helped me in a moment, by reinstating my phone number immediately.
this is why i stay with telekom. Best customer service ever in any country.
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2 years ago
hi, i was messing around trying to get a new contract with another companies. from some of them i got rejected, some of them havent yet answered, and some of them as they were taking long i wrote them wanting to cancel the process...
Are you serious?
I think only the Telekom team can POSSIBLY help with the chaos.
I have added a word.
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Accepted Solution
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2 years ago
Thanks a lot for your time and being here to reply.
i called them and some very nice girl helped me in a moment, by reinstating my phone number immediately.
this is why i stay with telekom. Best customer service ever in any country.
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2 years ago
Perfect, thank you for your feedback, @skripter888
I am very pleased that the telephone support was already able to help.
Kind regards
Carolin L.
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2 years ago
Thank you for dedicating your time to help me! 🙏😊
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