Hello, 

Around a month or so ago i got into the issue where on the app, i can only see the bills from my Ethernet, but nothing available anymore for my 2 Cards that i am paying, i can only see 1 number out of two in the app, but no details available for it.

After unsucesfull attempt to resolve it into a shop. i got into a post that i translated it stating that this is due to an update that was made for Data protection, and this can happen for couple of reasons, but mainly if you have 2 separate names on your accounts.

My case is that my home ethernet is on my Wife name and the 2 Numbers are on my name. (Thing that was suggested and also made by a Telekom Shop Representative- Not really being aware that this might transform into a issue.)   Currently i can only see the bill from the ethernet, and for the phones, i need to wait till i am receiving an email, but no longer able to access old bills from the 2 numbers i own.

I went again after seeing the post : https://telekomhilft.telekom.de/conversations/mobilfunk/ich-sehe-meinen-mobilvertrag-nur-als-nutzer-im-kundencenter-und-in-der-app/680b3242aea11e1a7427e728?commentId=680b41b5c413a85bfb770d42 

And was told that i cannot change the contracts to be both on the same name as i will loose a price that i have and that this cannot be resolved, even after showing the agent the post. 

I asked to get help to create a second account on my wife phone to get the 2 mobile phones bill -Magenta Mobile Account, and was told that this is something i should handle myself..

If i try to create an account with the numbers will redirect me to login on the same account. I tried accesing the link from the post, and i am unsure what to do there without messing my contracts, as is it showing me that boths of my contracts should be as Account holder, with no restriction, or maybe i am not really following on what i need to do on that page in order to at least create a second account.

I would love to get a help with-> some clear steps on what i need to do exactly on the Contract page -> Do i need to select the trashcan for the Mobile Phone numbers and then add it on the User page in order to create a second magenta account ? If yes, will this affect my Contracts -deals- in any way? 

Second, Is there someone from Telekom who can confirm that i cannot change the ownership of the contracts? to have both of them on the same name and see the bills without loosing the price? I was not really informed by the shop rep, what exactly will happen with the price if i attempt to change the contracts name, was just told that this is not posible. But i find this quite unfair to have 2 accounts for viewing the bill.

Please do not call today as i will be  unavailable till tomorrow at 3 PM

Thank you!