Hi Telekom team,
I have signed up for a mobile pre-paid account with Telekom and want to take my previous mobile number with me. However, there is some problem with getting this mobile number. I have been talking to your support team 3 times, which unfortunately only via German and my German is not very good, and each time I have provided all the necessary information. But till now, I still receive an email from Telekom support to contact them again as they still have questions. Can you please help to connect me with an English speaking support person as I would like to get this issue solved?
Thanks and have a great day ahead!
vor 2 Jahren
@xelloss_sama,
sure. I'm going to call you again starting from 09:30 PM.
Kind regards
Malte M.
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vor 2 Jahren
Hi @Malte M., just to let you know I'm waiting for your call
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vor 2 Jahren
@xelloss_sama,
I'm sorry. Is it still okay for you when I call you now?
Kind regards
Malte M.
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vor 2 Jahren
Hi @Malte M. yes please call me now!
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vor 2 Jahren
@Malte M. thanks for the huge help, but just want to let you know that I still haven't received an email with the new link.
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vor 2 Jahren
@xelloss_sama,
thank you for your post.
I've looked into it again and another call is required. May I call you now?
Kind regards
Malte M.
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vor 2 Jahren
@Malte M. oh nooo, another call? Are you available tonight between 9.30 and 10.30pm? This time, I will hold my phone up my face the whole time.
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vor 2 Jahren
@xelloss_sama,
9:30 PM is fine.
I'm sorry for the inconvenience.
Kind regards
Malte M.
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vor 2 Jahren
@Malte M. you can call anytime now. Baby is asleep!
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vor 2 Jahren
@xelloss_sama,
thank you for another very pleasant conversation via phone.
I'm happy that we were able to clarify all remaining concerns and questions.
Feel free to write again if you've got more requests or any other questions. I'm happy to help.
Have a great evening.
Kind regards
Malte M.
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