New mobile contract pending - phone number already released

vor 2 Tagen

Hello ,

I ordered a prepaid mobile contract with number porting. I already received a letter and an email from my current provider that my number is released. Still, my order status on Magenta app says "In progress." The Telekom order still isn't moving forward.

Could a staff member please check whether the request for number porting was received correctly and what is still blocking the activation?

Feel free please, to call me on my registered phone number. 

Many thanks.

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vor 10 Stunden

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    • vor 2 Tagen

      Hey @aastha_dave

       

      thanks for your time. As discussed I will contact you tomorrow again and hopefully I have some new information for you.

       

      Best regards 

       

      Sarah

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    • vor einem Tag

      Good evening @aastha_dave

       

      I'm sorry but I don't have any new information according to the date your mobile number is usable with up but I will stick to it and will come back to you.

       

      Best regards

       

      Sarah

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    • vor 15 Stunden

      Hello,

      Do you have an update now? It has been quite a few days. If it is not possible to port I'd like to know soon so I can port my number to some other provider because my contract with current provider ends over the next week

      Thanks,

      Aastha

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      vor 12 Stunden

      Thank you very much for your feedback, @aastha_dave

       

      Actually, the porting itself is not a problem. I have followed up with our porting department once again and pointed out that the opt-in has been set, so the porting process can now be initiated.

      We are continuing to follow up on this and will get back to you as soon as we have any new information. In the meantime, I’m afraid I can only ask you for a little more patience.

      Thank you for your understanding.

       

      Kind regards 

      Caro

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      vor 10 Stunden

      Clear, thank you very much for this update

      Best,

      Aastha

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      vor 10 Stunden

      You are welcome, @aastha_dave

       

      Kind regards

      Caro 

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