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2 years ago
@speedospin
Just initiate a tariff change to your new tariff in customer center ("Kundencenter").
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2 years ago
@fdi I tried, but it didn't work for me
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2 years ago
Hello @speedospin,
What happens when you try to change it in the customer center?
I can call and change it manually for you, just let me know when I can reach you.
Kind Regards
Anna K.
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2 years ago
It requires some data I don't have.
Feel free to call me.
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2 years ago
@Anna K.
It requires some data I don't have.
Feel free to call me.
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2 years ago
@speedospin
You have to fill in your profile here, customer number, phone number and time period for a call from the team.
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2 years ago
@fdi where can I find customer number ?
Phone number is filled in
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2 years ago
Hello @speedospin,
You can put it in your profile under "more information".
Kind Regards
Anna K.
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2 years ago
@Anna K. updated
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2 years ago
Hi @speedospin,
I just saw that it's an international phone number and I sadly can't call it.
Can you try to top up your Prepaid card, so I can reach you?
Kind Regards
Anna K.
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