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Plan downgrade

vor einem Jahr

Hello. Can you please downgrade me to MagentaMobil Prepaid S tariff?

258

vor einem Jahr
@speedospin

Just initiate a tariff change to your new tariff in customer center ("Kundencenter").
0
vor einem Jahr
@fdi I tried, but it didn't work for me
1
Antwort
von
vor einem Jahr
Hello @speedospin,

What happens when you try to change it in the customer center?

I can call and change it manually for you, just let me know when I can reach you.

Kind Regards

Anna K.
Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
It requires some data I don't have.
Feel free to call me.
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vor einem Jahr
@Anna K.
It requires some data I don't have.
Feel free to call me.
1
Antwort
von
vor einem Jahr
@speedospin

You have to fill in your profile here, customer number, phone number and time period for a call from the team.
Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
@fdi where can I find customer number ?
Phone number is filled in
6
Antwort
von
vor einem Jahr
Hello @speedospin,

You can put it in your profile under "more information".

Kind Regards

Anna K.
Antwort
von
vor einem Jahr
@Anna K. updated
Antwort
von
vor einem Jahr
Hi @speedospin,

I just saw that it's an international phone number and I sadly can't call it.

Can you try to top up your Prepaid card, so I can reach you?

Kind Regards

Anna K.
Uneingeloggter Nutzer
Antwort
von