Problem mit Datengeschenk

5 years ago

Hallo, die Telekom schickt mir zwar immer Nachrichten, dass ich ein Datengeschenk bekomme, in meiner MeinMagenta-App gibt es aber keine Möglichkeit, das Geschenk zu laden  Den von  der Telekom geschilderten Weg habe ich eingehalten  Ich habe den Magenta Mobil Prepaid 1. Gen. Woran kann es liegen, dass ich scheitere? 

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  • 5 years ago

    Hallo @hundepapa257 ,

    hier können Sie nachlesen, wer berechtigt ist:

    https://www.telekom.de/hilfe/mobilfunk-mobiles-internet/mobiles-internet-e-mail/apps/datengeschenk?samChecked=true

     

    Ist Ihr Generation 1 älter als 2011?

     

    Grüße,

    Coole Katze

    2

    Answer

    from

    5 years ago

    Hallo coole Katze, Danke, hatte ich gelesen. Mein Account ist jünger als 2011, das kann es nicht sein... 

    Viele Grüße vom Hundepapa

    Answer

    from

    5 years ago

    Hallo @hundepapa257 ,

    dann ist es mir gerade nicht klar, woran es hängen könnte. Sie könnten jetzt die Hotline anrufen oder hier warten.

     

    Bitte füllen Sie Ihr Profil aus, damit das Telekom Team Ihnen helfen kann: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
    Die Daten können nur vom Telekom Team eingesehen werden. Bitte ein wenig Geduld, das Team ist immer viel beschäftigt.

     

    Viele Grüße,

    Coole Katze

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  • 5 years ago

    Hallo @hundepapa257,

    hast du es versucht im Kundencenter auf unserer Homepage zu buchen?

    Falls es dort auch nicht geht, befülle bitte dein Kundenprofil und gib mir kurz Bescheid. Ich schaue mir dann genauer an.

    Viele Grüße
    Sarah E.

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