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vor 28 Tagen
@Thatguyrichyyy
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Unfortunately, there is far too little information.
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- What exactly does ‘doesn't work’ mean?
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vor 28 Tagen
So my connection was blocked because I was on TDY and I guess it never went on auto pay I paid it a week ago and I still have no service
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vor 28 Tagen
@Thatguyrichyyy
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And you did't receive a message the connection will be blocked?
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vor 28 Tagen
No and nobody speaks English so I’m confused on when my service will return
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vor 28 Tagen
Hello @Thatguyrichyyy,
I’d be happy to look into this for you.
Please add a phone number I can reach you with to your profile information.
In addition, please let me know in which timeframe you are available.
Kind regards
Anna
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vor 25 Tagen
Just to make sure we are not talking past each other: we have sent the SIM card to the postal address that is stored in our system , @Thatguyrichyyy .
Have you moved in the meantime, or are you currently staying at a different address? If so, we are unfortunately unable to assist further, as we cannot send the SIM card to an address that differs from the one on record.
In that case, please bring a valid ID document and your registration certificate and visit one of our local shops. The team there will be able to issue a new replacement SIM for you.
Unfortunately, we cannot proceed any further via this channel. 😭
Kind regards
Caro
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vor 25 Tagen
@Carolin L. im tdy right now it’s not possible for me to go in to a store right now I was told it can be done through sms and you’re saying I can’t why should I pay for service I can not use.
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vor 25 Tagen
Ah, okay—that explains it @Thatguyrichyyy .
My colleague tried the alternative approach, but unfortunately it didn’t work. As a result, he sent the QR code to your home address via express delivery. We don’t have any other option available.
Is there someone at your home address who could open the mail and send you a photo of the QR code by email?
I apologize, but at this point I can only outline the current situation and provide you with the available options.
Kind regards
Caro
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