Hi,
I am writing from the United states since I moved out of Germany last month. I cancelled my internet and mobile phone bill with your office. I am not getting an internet bill anymore but I am still getting a Mobil bill.
After I closed the accounts on the 8th of August. I got one more bill from both internet and mobile and I paid them. Now I have another mobile bill. I returned my router.
EDIT by Waage1969
Please do not post personal information in an official Community for all peeople in the word.
I have cancelled your attachments
.webp "Angebote anzeigen")
vor einem Tag
@Brendon
Please do not post personal information in an official Community for all peeople in the word.
I have cancelled your attachments and informed the teamies of @Telekom hilft Team to fix your problems.
Greats
Waage1969
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vor einem Tag
My apologies for that. Thank you!
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vor einem Tag
@Brendon
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"Many thanks for your personal data..." - this will be the answer by a spammer.
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A big pop-up window shows you: "Do n o t tell personal data!"
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Even if they are no longer up to date...
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vor einem Tag
Hello and welcome to our community, @Brendon
Thank you so much for your post. I have an idea why you may still have received bills!
Our bills are often issued retrospectively. This could mean that the bill you received in September is actually a prorated bill for the month of August. 🙃
Could you please check this? Are you able to view the bills? The exact billing period should be stated on them. Does the amount on the bills match what you would expect for a prorated charge, or have we charged you the full amount again?
I’d be more than happy to take a closer look at this for you. For that, I would just need a callback number added to your profile where I can reach you by phone most easily.
Thank you in advance!
Kind regards
Caro
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